Shipping policy
We are committed to providing high-quality coffee products and dependable service to our wholesale partners. The following policy outlines our standard shipping procedures.
Order Processing
Wholesale orders are typically processed within 3 - 5 business days after an order is received and payment has been approved. Processing times may vary depending on product availability, order size, roasting schedules, and seasonal demand.
Orders placed on weekends or holidays will be processed on the next business day.
Freshly Roasted Coffee
To provide the freshest possible product, many of our coffees are roasted specifically to fulfill customer orders. Please allow adequate processing time for roasting and preparation before your order is shipped.
Shipping Methods
Available shipping options and estimated delivery times will be provided at checkout or when your order confirmation is issued.
Unless otherwise agreed upon in writing, all shipping and freight charges are the responsibility of the customer.
Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information when placing an order.
Proving Grounds Wholesale is not responsible for delays, lost packages, or additional costs resulting from incorrect or incomplete shipping addresses provided by the customer.
If an order has already shipped, we may be unable to make changes to the delivery address.
Damaged or Missing Shipments
Please inspect all shipments upon delivery. Any visible damage should be noted with the carrier whenever possible.
Claims regarding damaged, missing, or incorrect products must be reported to Proving Grounds Wholesale within 3 days of delivery. Please include photographs of the damaged products and packaging when applicable
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We will work with the customer and shipping carrier to resolve verified shipping-related issues.
Delays and Carrier Issues
Once an order has been transferred to the shipping carrier, Proving Grounds Wholesale is not responsible for delays caused by the carrier, weather conditions, natural disasters, supply-chain disruptions, or other circumstances outside of our control.
We will make reasonable efforts to assist customers in resolving shipping issues when possible.
Questions About Your Shipment
Proving Grounds Wholesale
wholesale@provinggroundscoffee.com
Provinggroundswholesale.com
We appreciate your business and are committed to helping ensure that your wholesale coffee orders arrive safely and efficiently.